Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Only if items are defective, damaged or wrong items shipped, you could exchange items.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)
We only replace items if they are defective damaged or wrong items shipped. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 4-2-4, MINAMI, HOMMACHI, CHUO-KU, Osaka Ōsaka JP 5410054.
To return your product, you should mail your product to: 4-2-4, MINAMI, HOMMACHI, CHUO-KU, Osaka Ōsaka JP 5410054
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.